Privacy policy and cookies

Here's our (Expert Self Care, we, us) privacy policy. Together with our Terms and Conditions, it explains the basis on which we handle any personal data that we collect from you or that you provide. By visiting www.expertselfcare.com or using our apps, you accept and consent to the practices described in this privacy policy.

If anything is unclear or you have any questions, please contact us.

Who will control my personal information?

Any personal data or sensitive personal data provided to or gathered by expertselfcare.com or contained in communications such as email will be processed and controlled by Expert Self Care Ltd (Company No. 8306708). Our registered office address is 2 Cossins Road, Redland, Bristol, BS6 7LY.

In this policy, references to Expert Self Care are to the data controller acting under that trading name.

Why collect information about you?

We will only collect personal information for the following reasons:

  • Business: We need information, such as your email or address, to identify you as a client we work with so that we can correspond with you as part of our usual business activities.
  • Engagement: We may hold your information, such as your email address if you contact us as a service user or other user of our products to provide feedback or ask questions.
  • App usage: We collect anonymous data about how people use our website or apps. We use this data to better understand, for example, which topics or pages users access the most. This helps us evaluate the effectiveness of the content, plan new features, and measure the number of users certain topics attract. This data is not linked to your identity; we will not collect personal data.
  • Website: We collect anonymous usage data on our website to learn more about how visitors and users interact with our site. This helps us better understand your needs so we can provide you with the best possible experience.
  • Tracking codes: Some links to external websites of our partner organisations (such as colleges, universities and charities) may contain anonymous tracking codes ("UTM codes"). These codes enable the website owners to track where their website traffic comes from. This data is entirely anonymous and not linked to your identity. Its only purpose is to measure the overall traffic generated by the app to help evaluate, for example, the effectiveness of awareness campaigns.

What about surveys and questionnaires?

We conduct anonymous surveys to gather routine feedback or conduct market research. We won't collect any details that identify you as a person but may ask for things like your age and sex to help us make sense of the information we collect.

We may use platforms such as:

  • Google Forms®: Google Forms is survey administration software included in the free, web-based Google Docs Editors suite offered by Google. The app allows users to create and edit surveys online.
  • MailChimp® (www.mailchimp.com) is an online marketing platform for small businesses and one of our processors. Processing activities performed by Mailchimp include collecting (e.g., via sign-up forms) and storing your email address within our MailChimp account to allow us to create and use distribution lists and send marketing email campaigns, and transferring personal data to certain of MailChimp’s sub-processors who, as described in MailChimp's Data Processing Agreement, perform some critical services, such as helping MailChimp prevent abuse and providing support to their customers.
  • SurveyMonkey® (www.surveymonkey.com) is an online survey platform and one of our processors. We may invite you to give optional anonymous feedback through SurveyMonkey® surveys accessible from our website or our apps. Please be aware that while we don't collect or store any information about you, SurveyMonkey® records respondent IP addresses in backend logs and deletes them after 13 months. For further details, please refer to the SurveyMonkey® Privacy Notice.

What personal information about site users and customers does expertselfcare.com gather?

Information you give us. You may give us information about you by filling in forms on expertselfcare.com (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you subscribe for our free email updates, participate in our blog discussion or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. Your information may include your name, address, e-mail address and phone number.

Information we collect about you. About each of your visits to our site, we may automatically collect the following information:

  • Technical information: Including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit: Including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources: We may receive information about you if you use any other websites we operate or our other services. In this case, we will inform you that when we collect that data, it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.

How will this information be used?

We will not sell, share, transfer or rent the information collected on this site other than as disclosed in this statement. We will use such information for:

  • Service: Sending you information about services or technical information by any means, including by email
  • Content: Keeping you informed of new content on the site by way of email alert, or to follow up on the interest you have shown

This information may also be used to improve the service provided via our website, prevent or detect fraud or abuses of our website, and enable third parties to carry out technical, logistical or other functions on our behalf.

How secure is information about you?

We will always comply with the requirements of the UK General Data Protection Regulation (GDPR) 2018, including ensuring that appropriate technological and operational procedures are in place to protect your and other users' information. When you submit personal data via the website or through our apps (for example, by giving feedback), this is protected both online and offline.

Expert Self Care is registered with the Information Commissioner's Office.

All of your and other user's information, not just personal data, has restricted access. Everyone we employ must use password-protected log-in screens to enter restricted information. Furthermore, all employees are kept up-to-date on our security and privacy practices. When new policies are added, our employees are notified and/or reminded about the importance of privacy and what they can do to protect your information. You may request a copy of the data we hold on you by emailing info@expertselfcare.com or by written notice. We'll charge a fee of £10 for this.

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input.

We maintain physical, electronic, and procedural safeguards regarding the collection, storage, and disclosure of personally identifiable customer information. Our security procedures mean we may occasionally request proof of identity before disclosing personal information to you.

What about third-party advertisers and links to other websites?

Our site and mobile apps may include third-party advertising and links to other websites. We do not provide personally identifiable customer information to these advertisers or third-party websites.

Please be aware that we are not responsible for such other website's privacy practices or content. We encourage our users to be aware when they leave our site and to read the privacy statements of every website that collects personally identifiable information. This privacy statement applies solely to information we collect on this website and through voluntary, anonymous surveys conducted within our apps.

If you have any concerns about your privacy, what should you do?

If you have any concerns about privacy at expertselfcare.com, please email a clear description to info@expertselfcare.com, and we will try to resolve the issue for you.

How will we inform you of any changes to this privacy policy?

Our privacy policy might change from time to time. Unless you have instructed us not to, we may e-mail periodic reminders of our notices and conditions. Please check our website frequently to see recent changes. Unless stated otherwise, our current privacy policy applies to all information that we have about you and your account. We will never materially change our policies and practices to make them less protective of your information.

If we decide to change our privacy policy, we will notify you of those changes on our homepage so that our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. You will have a choice as to whether or not we use the information in this different manner. We will use information under the changed privacy policy unless you notify us that you wish to unsubscribe.

What about log files and cookies?

We use internet protocol (IP) addresses to analyse trends, administer the website, track users’ movement, and gather broad demographic information for aggregate use. IP addresses are not linked to any personally identifiable information.

Our website also uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you agree to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or your computer's hard drive if you agree. Cookies contain information that is transferred to your computer's hard drive. You can prevent the use of such cookies by setting your browser settings. However, please note that doing so may prevent our site from functioning properly for you.

Please note: You may opt out of receiving information from us by email at any time by sending an email to info@expertselfcare.com or by written notice to us.

Changing or removing information

Please email info@expertselfcare.com or call 0117 9243965 if you want us to change or remove the information we hold about you.

Your right to be forgotten

If we no longer have a legal basis to process your personal information or if the legal basis that we are relying on is consent and you subsequently withdraw your consent, then we will stop processing your data.

If you no longer wish to be contacted by us, we will need to maintain a record of that to ensure that we do not contact you again in the future.

You retain the right to request us to refrain from processing your personal information for marketing. To exercise such right, you may reply to any information we send you detailing your request that we refrain from sending any further marketing correspondence by clicking the unsubscribe link on marketing correspondence received, or you can exercise this same right by contacting us electronically by emailing knut.schroeder@expertselfcare.com.

If anything in this privacy policy is unclear or you have any questions, please contact us.

Page last reviewed: 30 May 2024