Quality management

young carers app home screen

We aim to provide products and services of the highest quality. On this page, we outline our processes for quality assurance, quality planning, quality control and quality improvement.

For further details please contact us.


Quality assurance

We use a planned and systematic approach for creating apps that you can trust and meet the highest quality requirements.

This involves:

Quality planning

We create quality assurances plans for each of our app projects, stating the standards we adhere to and plans for quality control.

Quality planning includes:

  • Activities: Regular activities as part of quality control
  • Responsibilities: Details of who will perform quality control activities
  • Tools and techniques: Details of how we engage in quality control

Quality control

We carry out regular internal activities to control the quality of our health information apps. These include:

  • Bugs: Checking for software bugs that might be present or have developed
  • External links: Checking for broken links
  • Updates: Ensure that our apps are compatible with iOS and Android software updates
  • Hardware: Ensure that our apps run smoothly on the most commonly used iPhones and Android Phones
  • Testing: All our apps undergo regular inspection and testing by our project teams and external reviewers

In addition, our apps undergo external review:

Quality improvement

We formally invite and analyse feedback on our products, services and processes to identify room for improvement.

  • Feedback: Our apps carry a 'feedback' button leading to a page with information on how to submit feedback, comments and suggestions for improvement.
  • Reviews: We consider and act on the results of app reviews by users and independent reviewers, such as ORCHA.
  • Ratings: We review and consider ratings provided by app users on the app stores.

Learn more

To find out more about how we manage quality at Expert Self Care, give us feedback or ask questions, please get in touch.




Page last reviewed and updated on 12 August 2021

Next review due on 12 August 2022