We aim to provide products and services of the highest quality. On this page, we outline our processes for quality assurance, quality planning, quality control and quality improvement.
For further details please contact us.
We use a planned and systematic approach for creating apps that you can trust and meet the highest quality requirements.
- Evidence standards: All our apps are created in line with the NICE Evidence Standards Framework for Digital Health Technologies.
- Content creation: We're certified by the Patient Information Forum 'PIF Tick', the UK's quality mark for health information. This means we create and maintain our health content in line with the highest professional standards. Learn more about how we create app content.
- App development: We use well-defined pro-active standard practices and methods to create our apps. This includes using development checklists and working as much as practical to accepted standards, such as the Apple Human Interface Guidelines and the Web Content Accessibility Guidelines (WCAG) 2.1.
- Safety and security: Our apps do not collect any personally identifiable data and comply with current safety and security guidelines. We create Safety Cases and Hazard Logs for apps as appropriate.
We create quality assurances plans for each of our app projects, stating the standards we adhere to and plans for quality control.
Quality planning includes:
- Activities: Regular activities as part of quality control
- Responsibilities: Details of who will perform quality control activities
- Tools and techniques: Details of how we engage in quality control
We carry out regular internal activities to control the quality of our health information apps. These include:
- Bugs: Checking for software bugs that might be present or have developed
- External links: Checking for broken links
- Updates: Ensure that our apps are compatible with iOS and Android software updates
- Hardware: Ensure that our apps run smoothly on the most commonly used iPhones and Android Phones
- Testing: All our apps undergo regular inspection and testing by our project teams and external reviewers
In addition, our apps undergo external review:
- ORCHA: Our apps undergo regular external review by the Organisation for the Review of Care and Health Applications (ORCHA) and consistently score well above ORCHA's quality benchmark.
- NHS Digital: Two of our apps have been assessed by NHS Digital and are listed on the NHS Apps Library (the Student Health App and distrACT).
- DTAC: Working together with ORCHA, we're currently getting our apps ready to comply with the NHS Digital Technology Assessment Criteria (DTAC).
- Patient Information Forum: Our work - especially our health information - is regularly audited and assessed through the Patient Information Forum 'PIF Tick' scheme.
We formally invite and analyse feedback on our products, services and processes to identify room for improvement.
- Feedback: Our apps carry a 'feedback' button leading to a page with information on how to submit feedback, comments and suggestions for improvement.
- Reviews: We consider and act on the results of app reviews by users and independent reviewers, such as ORCHA.
- Ratings: We review and consider ratings provided by app users on the app stores.
To find out more about how we manage quality at Expert Self Care, give us feedback or ask questions, please get in touch.
Page last reviewed and updated on 12 August 2021
Next review due on 12 August 2022